Welcome to Superfect Trading Shop, the home of Perfect World! To start shopping, simply create an account using your email address and a secure password. Once your account is set up, you'll be able to save multiple shipping addresses and link to PayPal for a fast and secure checkout experience. Please note, if your email address isn't recognized but you’ve shopped with us before, you will need to create a new account for security purposes.

We are so sorry to hear this. If you're experiencing an issue with your delivery, please email us at enquiries@superfect.co.uk. Be sure to include your name and order number, so we can quickly assist you in resolving the matter.

For UK deliveries, we aim to have your items with you within 2-7 working days, though this may extend to 7-14 working days during busy periods such as Christmas. For the rest of Europe, delivery typically takes 5-7 working days, with the possibility of extending to 7-14 working days during peak seasons. Once your order has been shipped, you'll receive a courier tracking number via email, which can be used to track your package on the courier's website. Please note, for any customized products, it may take longer.

WHAT IS YOUR DELIVERY & REFUND POLICY？

Refunds will be processed within 5 working days of receiving the item. Return postage must be covered by the customer, and we recommend using a tracked service with proof of delivery. Please note that shipping fees are non-refundable.

For health and safety reasons, we can only offer refunds on unused items. Items must be returned in their original packaging. Used items will not be eligible for a refund.

If your item arrives faulty or damaged, we will gladly replace it free of charge.

Exchanges are only available for the same item in a different shade/style/length (based on avaliability). Exchanged items must be unopened and unused, and we will cover the cost of shipping the exchanged item back to you.

If your order included a free gift, the gift must also be returned in a saleable condition to qualify for a refund.

For items purchased as part of a set or group of products under one product code, the entire set must be returned for a refund. We do not accept partial returns. In such cases, the items will be sent back, and no refund will be issued.

Once you've logged your return, please email our Customer Service team with details of the exchange or refund you're requesting, along with proof of postage or tracking. Exchanges will be processed within approximately 7 working days of receiving the returned items and will be sent via standard delivery, subject to availability.

If you wish to cancel your order, please email our customer service team at enquiries@superfect.co.uk as soon as possible. We will do our best to cancel the order before it is processed, but this is not guaranteed, as we aim to respond to all customer queries within 48 hours.

If your order has already been processed or dispatched, it cannot be canceled. In this case, you will need to follow the Returns Process to receive a refund, or you may refuse the package upon delivery.

Once we receive the returned item, a refund will be issued. Please allow 3-5 business days for the refund to be processed.

WHAT IS YOUR DELIVERY&REFUND POLICY？

If you have received a faulty or incorrect item, please contact our customer service team at enquiries@superfect.co.uk. Be sure to include your order number and attach images of the faulty or incorrect item, as well as the packaging it arrived in.

If your order is incomplete, please contact our customer service team at enquiries@superfect.co.uk and provide your order number. Please note that some items may be shipped separately due to longer lead times (e.g., personalized items), and we will inform you of this in your tracking information.

We accept all major debit and credit cards, including American Express. Additionally, you can make payments using a PayPal account or Apple Pay.

Once you have added all your items to the cart, please log in to your account and click on “Proceed to Checkout.” On this page, you will see a summary of your order, and on the right-hand side, there will be a space to “Apply a Gift Card or Discount Code” before you select your preferred shipping options.

If you encounter any issues with a discount code, please contact customer service at enquiries@superfect.co.uk before completing your payment. Only proceed with your final payment once you have confirmed that your code is valid, as refunds cannot be issued for codes after a purchase has been completed.

If your discount code is not working, please contact customer service at enquiries@superfect.co.uk before completing your payment. Only proceed with your final payment once you have confirmed that your code is valid, as refunds cannot be issued for codes after a purchase has been made.

If a product you want is out of stock, please contact our customer service team at enquiries@superfect.co.uk. They can inform you when the item is expected to be back in stock. Alternatively, Alternatively, you can subscribe to our email / marleting informations and receive latest onformation about our products